FAQs

See the latest event updates during the COVID-19 pandemic

Check out the list below for common topics our riders are curious about. If you have any unanswered questions, contact us.

General

  • What is a Gran Fondo?
    Italian for "Big Ride," a Gran Fondo is a long-distance, mass participation event geared toward cyclists of all abilities. The MSU Gran Fondo starts and ends in downtown Grand Rapids and offers multiple lengths through West Michigan. Experience the scenic terrain and the Lake Michigan shore while on a rolling party to fight skin cancer. Stops along the way are a foodie's delight offering the area's finest cuisine and the fresh taste of Michigan-sourced foods. The day will culminate with the Finish Line Festival - an outdoor after party with craft brews, a grand feast and music.
  • What type of bike can I ride for the event?

    We suggest using a road bike as it is the best option to ride in groups. You are welcome to ride a mountain bike, touring bike, single speed with two brakes, tandem, recumbent or hand bike. Triathlon bikes are also fine as long as you keep your hands on the brake lever. 

    Riders are asked to exercise extreme caution, as the majority of riders may not be familiar with non-standard bicycles. Please note, when riding a tandem both riders must be registered for the event.

    • Detachable Aero Bars, penny-farthings, and unicycles are not permitted for safety reasons.
    • Participants using non-standard bicycles must wear brightly colored clothing and attach an orange flag to cycling units
    • Bike trailers are permitted on the Family Ride only.
  • Where should I park for the event?

    Parking for MSU Gran Fondo is at the expense of the participant and all parking must adhere to City of Grand Rapids parking rules. Please reference the map in the link provided to be sure you are parking in approved zones for the morning of the ride.

    Downtown Grand Rapids Parking Map

  • What is the cancellation policy for inclement weather?

    The MSU Gran Fondo will take place rain or shine unless threatening weather conditions exist. In the case of severe weather, the course will be shut down for 1 hour. If conditions do not improve, the ride will be cancelled. Refunds will not be issued if cancellation is due to weather. 

    Read Adverse Weather Policy.

Donations / Fundraising

Race Roster

  • How do I edit my personal information & track fundraising?
    1. Go to https://raceroster.com and click Sign In (top right). Use your email associated with your Race Roster account, select 'Yes, I have a Password' and enter your password
    2. If you signed in from Raceroster.com you will now be on your participant dashboard
    3. If you signed in from an event page navigate to the far right corner of your screen and select the Menu.
    4. Under menu select “Dashboard” under the participant section

    From your Participant Dashboard you can

    • Access details for your upcoming events (use white box in top bar to select the right event)
    • Search for other events to sign up for
    • Edit your fundraising pledge page, monitor funds raised and share it on social media
    • View all your transaction details and receipts
    • Manage your pending transfer requests

  • How do I edit my participant details or change my t-shirt/swag size?
    Login to Race Roster and follow the steps found HERE.
  • How do I transfer my registration or change my route?

    Login to Race Roster and follow these steps. Please note: There is a $1.95 transfer fee.

  • How do I send emails from my Participant Dashboard?

    Log in to Race Roster to access your participant dashboard.

    Click on “Edit Page” on the left beneath your profile picture click on the symbol for email. To send the direct link to your fundraising page click on the symbol of the link and paste it into the body of your email.

    Your fundraising page link can be sent via the email feature on your dashboard or your personal email account if you want to send an email to a large group of contacts. Importing contact lists into Race Roster is not an option.

  • How do I create my personal URL?

    Log in to Race Roster to access your Participant Dashboard and click on “Edit Page”. Click on the symbol for the link found beneath your profile picture; this will copy you personal URL which you can then paste in and email or your social media accounts.

  • How do I join a team if I already registered to ride solo?

    You can switch from an individual participant to a team and vice versa in your Participant Dashboard. Log in to Race Roster and follow the steps found HERE.

  • If I have a discount code, where do I enter it?

    A promo code can be entered at the bottom of the participant registration form. The discount will appear on the checkout screen.

    1. Go to the event page you are registering for and click “Register” on the right hand side
    2. Next you will be asked to login - use your email associated with your Race Roster account, select 'Yes, I have a Password' and enter your password (Having trouble with signing in? see forgot my password article) *If you do not have an existing Race Roster account please enter your email, click "No, I want to create a password" and enter a password in the text box
    3. Select your sub-event
    4. Fill out Participant #1 information and where applicable, join a team and/or select swag
    5. Enter your promo code at the bottom of the registration form *Promo codes are not case sensitive. This promo code discount will be applied at check out and appear on your order summary
    6. At the bottom of your registration page click ADD ANOTHER PARTICIPANT if you are registering multiple people (this will bring you to a registration form for Participant #2) OR CONTINUE TO WAIVER if you are ready to check out
    7. Repeat steps 3-4 for additional participants
    8. After continuing through the waiver you may be prompted to give an optional donation, if you choose not to donate, scroll down and hit CONTINUE
    9. Complete your Billing Information if not copied from your registration details and SUBMIT ORDER
    10. You will receive a confirmation email, share it by forwarding the email to your fellow registrants